GOT

QUESTIONS?

THEY’RE ANSWERED BELOW…

FREQUENTLY
ASKED

ESSENTIALS that YOU NEED TO KNOW



If you’re ready to make an impact but you’ve got a few questions, you’ll find the answers below.

If you have something not covered by our Q&A, then give us a shout and we’ll find the answer for you.

faq

QUESTIONS

Super simple – just fill out a quick application form! Apply HERE

You must be over 18, passionate about keeping the festival clean and green, and ready to do 3 shifts of 6 hours over the weekend. Plus, there’s a Wednesday evening briefing you need to attend.

You don’t need any specific qualifications or training, just a willingness to get involved and a passion for the sustainability of the event!

The deposit is £100, which you’ll get back after the festival if you complete all your shifts. There’s a £15 admin fee, so you’ll get £85 back.

Yep, you can apply now and pay your deposit later, but be quick! Your spot isn’t confirmed until the deposit’s paid, and spaces are limited

Of course! Just make sure to mention it on your application, and we’ll do our best to get you all on the same shifts

If you’ve got the right to work in the UK, you’re good to go! If not, unfortunately, you won’t be able to volunteer with us.

You’ll work a total of 18 hours over 3 shifts (plus a Wednesday evening briefing). Shifts are 9am-3pm or 1pm-7pm, so you’ll still have plenty of time to enjoy the festival! Your schedule will be emailed to you ahead of the festival so you can plan your weekend.


Yep! You’ll get a briefing document before the festival, and there’s an in-person briefing on Wednesday evening. Plus, there’ll be on-the-job training when you start your shifts so you’ll be all set!


If you can’t make a shift for a personal or medical emergency, just get in touch before to let us know why. You may be able to do another shift, or you might have to leave the event.


Yes, you need to be available from Thursday to Monday for your shifts and a Wednesday evening briefing. But don’t worry, we’ll send you your shift schedule in advance so you can still plan for fun!


If you need to cancel, you must email us. Check the full cancellation policy below.

Festivols are the awesome team that helps recruit and manage volunteers for events like Creamfields. They’re the ones getting the Cleanfields Crew together to keep the festival green and clean!


CANCELLATION & DEPOSIT REFUNDS


We know that sometimes things happen that are beyond your control. To make things easier to understand, our Cancellation and Deposit Refunds are explained below:


  • Within 7 Days of Payment: Full deposit refund minus £15 admin fee.

  • After 7 Days of Payment: You’ll lose your deposit minus a £30 admin fee. If you cancel within 30 days of the festival there’s no refund.

  • Medical Cancellations: If you cancel for medical reasons with a doctor’s note, you’ll get a full refund minus a £15 fee regardless of when you cancel.

  • Cooling-Off Period: You’ve got 7 days to cancel after paying unless it’s within 30 days of the festival.

  • Applications within 30 days of the festival: Sorry there is no cooling off period or refund this close to the festival, unless it is Medical Cancellation.

  • Appeals: If you don’t get your deposit back due to unsatisfactory performance, you can appeal in writing within 14 days after the festival.

  • Deposit Refund Processing: Once all your shifts are done, your refund will hit your account in about 10-14 working days. You’ll receive £85 back to the account you paid with.

“We enjoyed the tasks that were set for us!”

– CLEANFIELDS CREW VOLUNTEER

NEED SOMETHING MORE?

If you need to contact us with a question we haven’t covered, hit the button below and ask the Cleanfield AI chatbot.

LET’S TALK

CLEANFIELDS
PLEDGE

Cleanfields aims to raise awareness through engagements, encouraging positive action & offering incentives for responsible behaviour. We’ll be providing additional waste disposal facilities, and promoting community involvement to ensure future generations can continue to enjoy Rockstar Energy presents Creamfields sustainably.

Pitch, Party, Pack Up.

SIGN THE CLEANFIELDS PLEDGE